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The Storacall Guide to Call Recording CONTENTS Contents ..................................................................................................................................... 2 What is a Call Recorder? ............................................................................................................ 3 Who needs to record calls and why? ......................................................................................... 4 Methods of Call Recording......................................................................................................... 6 Trunk or Extension Side Recording: which is most suitable for you? ........................................ 8 Recording calls from an IP switch ............................................................................................ 10 Recording Mobile Phones ........................................................................................................ 11 Storage and Archiving .............................................................................................................. 11 Which Solution? ....................................................................................................................... 12 Features and Benefits of the Storacall Recorder ..................................................................... 14 PCI DSS ‐ the Payment Card Industry Data Security Standards ............................................... 17 Pay as You Use Call Recording ................................................................................................. 18 Evaluate – Agent Training Software ........................................................................................ 19 Glossary .................................................................................................................................... 20 Storacall Contacts .................................................................................................................... 22 Copyright © 2007 Storacall Voice Systems Page |2
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